Frequently Asked Question
Like every other skincare and beauty products, it can vary among different individuals as it depends on the frequency and the amount of usage of every individual. However, we can assure you that it can last you approximately 2 to 3 months.
Unfortunately, the entire skincare and beauty product range of Noufa Skin do not have a ‘Halal Certification’ at the moment. However, rest assured that all of our products are free from any animal-based ingredients.
The product of Noufa skin have gone through the Heavy Metal and Total Plate Test, and have been registered and approved by the Malaysian Ministry of Health (KKM)
There are no side effects under normal conditions of use of our products. You may experience slight redness or itchiness, depending on the degree of your skin sensitivity. It is important that you do a patch test prior to using any products, including ours.
Stop using our products immediately should you experience severe redness, itchiness, or burning sensation after using them. It is advised that you consult your dermatologist for further diagnosis and treatment.
It is also advised that you read the ingredients off of the label of each of our products before usage should there be any ingredients that you are sensitive to. Avoid using the product altogether if there is found to be an ingredient that you are sensitive to.
If you have additional and further concerns on the side effects of the products, do contact us and we will assist you.
Order & Payment
You have your eyes set on our products – awesome! Next step, purchasing them! Here is a how-to guide on how to make your purchase on our website.
Purchasing Noufa Skin products has been made easy with seamless and various payment methods.
Here is a complete list of all the payment methods that we accept for purchases made online with us.
1. Credit / Debit Card (Visa and Mastercard)
– Credit Card & Debit Card payment are available for all Malaysians
– We accept all VISA and Mastercard Cards, both Credit and Debit with 3D secure
(Verified by VISA and Mastercard secure)
2. Internet Banking
– Internet banking for all local Malaysia banks are available.
– Choose the bank of your choice from the list of banks available on the FPX option. You
will be redirected to the Online Banking login page of your selected bank to complete your transaction.
3. e-Wallet (Boost, Grab Pay, Shopee Pay & Touch N Go)
– Digital wallet or e-wallet payments are accepted on our website.
– You can select your preferred e-wallets payment. You will be redirected to the platform of
your e-wallet of choice to complete your payment.
4. Cash On Delivery (COD)
– The cash-on-delivery payment method eases the payment process and it is convenient
for customers who have no access to online banking or e-wallet.
– Payment of order is paid by the customer upon arrival of the parcel to our selected
courier service provider.
– Only applicable for our customers residing in West Malaysia with a flat charge of RM10.
Shipping & Delivery
At Noufa Skin, we pack and ship orders everyday from Monday to Friday (cut off time is at 3pm daily) excluding public holidays. Our team ensures that all orders are securely packed and that they are out for shipment as soon as possible. However, do expect a slight delay in processing your orders during peak periods as we work through large volumes of orders, transactions, and availability issues.
Free postage is available for purchases made by our customers residing in West Malaysia. Consumers in East Malaysia will be charged a postage fee of RM10 for every purchase made on our website.
Your parcel(s) may experience delays due to the current COVID-19 situation. As we engage a third-party courier service provider (NInja Van) to perform all of our deliveries, delay in shipment or any unforeseen circumstances are beyond our control as we do not represent said courier service provider. However, rest assured that we will take necessary actions should unforeseen circumstances arise to ensure that your parcel will be safely delivered to your doorstep.
Cash-on-Delivery (COD) method is also available for our customers residing in West Malaysia with a fee of RM10 for every purchase made, and will be fulfilled by the engaged third-party courier service provider (Ninja Van). Upon delivery confirmation, you will receive either a call, an email, or SMS from Ninja Van, notifying you of the tracking number of your parcel and the cash amount to be prepared for payment.
Return & Exchange
If you encountered issues such as (1) damaged goods during shipment, or (2) received the wrong order or products, kindly provide the below particulars to our Customer Service team for further action and rectification:
- Picture(s) of your item(s) and its condition.
- Your order details Complaints must be made within 7 working days from the date of product received. Do allow us to process your inquiry within 7 working days
- Customers would need to bear the postage fee to ship the item(s) back to us during the return process.
- If the wrong item(s) or order was shipped to you, the postage fee will be borne by Noufa Skin.
- Please allow a period of 7 working days for the process to be completed.
Skin problems, whether you like it or not, are a normal thing faced by all, both men and women. You can never escape having skin problems, but you can always make sure to treat and care for your skin with the right skincare routine using the right skincare products!
Some of the most common skincare problems are wrinkles, freckles, pores, dark circles, acne, and scars. These are all mainly influenced by common factors of diet, genetics, age, irritations, humidity, pollutants, medications, stress, and hormones.
With consistent use of our products, you can see noticeable differences in your skin.
Confused, need to treat your skin, but don’t know how to identify your skin type? Fret not, we have the guideline for you!
Read through to find out if you have oily, dry, combination, normal, or sensitive skin!
Step 1: Cleansing
Use our Almond Whitening Bar Soap to deeply cleanse your skin. Gently cleanse in circular motions to remove make-up, oil, and impurities that cause clogged pores.
Step 2: Toner
Toner has to be the most important step in your skincare routine! Use our Calendula Essence Toner daily after cleansing your face. Using a toner consistently helps to minimize pores and to remove last traces of make-up, oil, and impurities.
Step 3: Serum
Consistent use of a serum will do wonders to your skin! Our Intense Recovery Serum is a lightweight product which contains a high concentration of active ingredients to rejuvenate and revitalize skin. Use our serum after toner to minimize spots, reduce fine lines, and for cell reproduction and renewal for a more youthful look.
Step 4: Deep Essence Mask
Seal in the moisture with our Deep Essence Mask. Use ___ a week to retain moisture for a healthier, glowy skin.
Our Intense Recovery Serum comes in an airless pump bottle, and some might have problems with the serum not coming out of the bottle.
If you are experiencing this with our serum, don’t worry or panic, it’s actually an easy fix!
Here’s how to make your serum pumping again – just turn the bottle over and slowly press down on the vacuum floor until the serum comes out.
And voila! You will get to use your serum again!
A big yes! All of our products are safe to be used by breastfeeding mothers as it 100% made from natural ingredients.
Using a complete set of our Noufa Skin range of products is highly recommended! Alternatively, you can also purchase a product based on your current skin type and need.
If you are looking to whiten your skin complexion, the Almond Whitening Bar Soap is the product to go for!
If you are looking to minimize your proves, improve skin complexion, and remove any skin impurities, go for our best selling Calendula Essence Toner!
The Intense Recovery Serum treats, clears, and prevents any skin problems and helps to reproduce and renew cells for a more youthful look.
If you are looking to boost your skin hydration and also give your skin a soothing effect, the Deep Essence Mask is your best bet! Use __ a week for a healthier, glowy skin.